Returns & Exchanges

At Laura James, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. Please ensure all furniture and accessories are returned in their original packaging and in a resalable condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive your unique return authorization code.

• 2.
  Prepare the Package

  Carefully disassemble the item if necessary and place it back into its original box, ensuring all hardware and assembly instructions are included.

• 3.
  Schedule Collection

  Once your return is approved, we will help you arrange a collection date with our specialized furniture couriers or provide instructions for smaller parcel drops.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.